Shipping Policy

Overview

Thank you for shopping with Lipomarts.

This Shipping Policy explains how we process, ship, and deliver orders placed through our website. We are committed to providing reliable shipping services and keeping customers informed throughout the delivery process.

Business Hours

Monday – Friday
9:00 AM – 6:00 PM (excluding public holidays)

Business Address

2211 Kelton Ave
Los Angeles, California 90064
United States

Shipping Destinations

We currently ship to the following countries:

  • United States

  • Canada

  • Mexico

If your country is not available during checkout, we are currently unable to ship to your location.

Order Processing

  • Processing Time: 1–2 business days

  • Order Cut-Off Time: 9:00 AM (Pacific Time)

Orders placed after the daily cut-off time or on weekends and holidays will begin processing on the next business day.

Processing time refers to the time required to verify payment, prepare your order, and hand it over to the shipping carrier.

Shipping Methods

Shipping carriers are selected based on the destination and the most efficient available service.

For U.S. orders, shipments are typically delivered via USPS or another comparable carrier.

Shipping Rates

We offer flat-rate shipping:

  • United States: $4.95

  • Canada: $12.95

  • Mexico: $12.95

Shipping charges are displayed during checkout before payment is completed.

Estimated Delivery Times

United States

  • Estimated transit time: 2–5 business days

Canada & Mexico

  • Estimated transit time: 7–12 business days

Delivery times are estimates only and are not guaranteed.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing:

  • Your tracking number

  • A tracking link (when available)

Tracking information may take up to 24–48 hours to become active after shipment.

Shipping Delays

Although most orders arrive within the estimated delivery window, delays may occasionally occur due to circumstances beyond our control, including:

  • Severe weather

  • Carrier service interruptions

  • Customs inspections (for international orders)

  • High shipping volume during holidays

  • Incorrect or incomplete shipping addresses

We appreciate your patience if unexpected delays occur.

Incorrect Shipping Address

Customers are responsible for providing an accurate and complete shipping address.

If an incorrect address is provided, please contact us immediately. We will make every effort to update the address before the order is shipped.

Once an order has been dispatched, we may not be able to change the delivery address.

Lost or Damaged Packages

If your package is lost during transit or arrives damaged, please contact us as soon as possible.

We will work with the shipping carrier to investigate the issue and determine an appropriate resolution.

Contact Us

If you have any questions regarding shipping or your order, please contact us:

Email: [email protected]